All prices on our site are displayed in Indian Rupee (INR), and will be charged in Indian Rupees. For delivery within India we use a ground based courier service, as liquid products cannot be sent by air. Shipping within India can take up to 3-4 working days depending on what state or territory you live in. COD service may not be available for certain pin codes. In such cases, our customer service team will be in touch with you while processing your order.

For Cancellations

Pre Paid- Prior to shipment

All you need to do is give us a call within 24 working hours post order placing of your order at our customer care no. +91 9769976625 or drop an email at urbanbuyersdigital@gmail.com within a period of 24 working hours from the time/date of placing the product

If order is cancelled before dispatch, full Refund will be initiated within 48 working hours (excluding Weekends & Public Holidays) of raising the Refund request.

All refunds will be made with same mode of transaction for prepaid orders. For COD orders, payment will be made via Cheque / net banking only.

If the product is shipped or is in transit, the refund will be initiated once we get the product back in the warehouse

In this case the courier charges will be deducted from the refund amount

COD Orders

Please note that the Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

Keep the product and the package ready in case of Urban Buyers India to pick up.

 

Exchange Policy

Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to following terms:

If Wrong Size/Colour/Material/Brand/Model delivered or damaged in transit, the order will be replaced free of cost.

Return/ replacement if received in damaged condition will be done only when the same has been reported to customer service within 24 hours of receiving along with the images of the damaged product, subject to inspection and checking by Urban Buyers India Team.

Damages due to neglect, improper usage or application will not be covered under our Returns/Exchange Policy.

If QC fails, then same product will be shipped back to the customer and Refund will not be done.

Once your exchange request has been placed with customer care team, it usually takes about 3 business days to have the product picked from your place and another 7 days to initiate exchange / refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 7 working days.

Once the exchange the product is accepted, Urban Cosmetics India will issue Urban Buyers India’s Credit Notes. Urban Buyers Credit Notes can be utilized on a future purchase on the website.

Scanned copy of courier slip needs to be emailed to us within 7 business days of opening the return request.

In case of exchange of the product, you can return the product hassle free into our address mentioned on our website in about us and at the footer of the website, However, do give us a call and we can help you with the steps to follow in case of Exchange:

Place your item in its original packaging mentioning your Name, Order no. and Mobile Number, on the top of the box, and insert the original invoice.

The final price of exchanged products should be equal to or more than the price of returned items.

Exchanged product is dispatched as soon as the returned item/s has passed product inspection.

In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.

You can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items.